Shipping policy
Shipping & Delivery Policy
At Gistbloom, we strive to get your beauty and wellness essentials to you as quickly and safely as possible. Please review our shipping guidelines below:
Delivery Rates & Methods
-
Standard Rider Delivery: We offer reliable door-to-door delivery via professional riders for a flat rate of Ksh 300.
-
Service Areas: This rate applies to standard delivery zones. For locations outside our immediate rider network, additional charges or alternative courier services may apply.
Delivery Timeline
-
Order Processing: Most orders are processed and dispatched within 24 hours.
-
Estimated Arrival: Once dispatched, expect your rider to arrive within the same day or the following business day, depending on your location and the time the order was placed.
How It Works
-
Confirmation: You will receive a confirmation once your order is ready for dispatch.
-
Coordination: Our rider may contact you via the phone number provided to coordinate the exact drop-off point.
-
Receipt: Please ensure someone is available to receive the package at the designated delivery address.
Important Notes
-
Change of Address: If you need to change your delivery location, please notify us before the rider is dispatched to avoid additional fees.
-
Peak Times: During holidays or major sales, delivery times may be slightly extended. We appreciate your patience!
Questions about your delivery? Contact our support team for real-time updates on your order status.